Warranty & Repair
Bows and Knots Co. Jewelry Warranty 🎀✨
At Bows and Knots Co., we take pride in the quality and craftsmanship of our jewelry. To ensure your satisfaction, we offer up to one-year warranty against any manufacturing defects or craftsmanship issues. 💎💫
Sterling Silver and Stainless-Steel Jewelries
Our warranty covers: ✅
- Defects in materials or workmanship
- Tarnishing or fading of our 18K gold-coated stainless-steel jewelry under normal use
- Loose or fallen stones due to faulty settings
- Clasp or chain breakage caused by manufacturing issues
What’s Not Covered ❌
Our warranty does not cover:
- Normal wear and tear, including scratches or dents
- Damage caused by improper use, accidents, or mishandling
- Lost or stolen items
- Water or chemical damage (such as perfumes, lotions, or cleaning agents)
- Alterations or repairs made by third parties
- Oxidation
How to Make a Warranty Claim 📨
If you experience any issues covered by our warranty, please follow these steps:
- Contact our customer support team at getintouch@bowsandknots.com with your order details and a description of the issue (photos📸 would help!). 📧
- Send the damaged item to us for inspection so we can determine the best way to assist you. 📦
- Once approved, we will offer a replacement or repair free of charge, or a store credit if both replacement and repair are not available. 🎁
Additional Notes 📝
- The warranty is valid for one year from the date of purchase.⏳
- Customers are responsible for shipping costs when sending items for repair or replacement. 🚚
- If the exact item is unavailable, we may offer a store credit of equal value. 💕
We are committed to ensuring you enjoy your jewelry for years to come. If you have any questions, feel free to reach out to our team. 💝
Thank you for choosing Bows and Knots Co.! 🎀